HomeProjectsInformation and Communication TechnologiesCloud-based Smart Queue Ticket Management System

Cloud-based Smart Queue Ticket Management System

Project Quick Facts

Principal Investigator

  • Prof. CHENG Chun Hung

    Department of Systems Engineering and Engineering Management

  • Funding

    Innovation and Technology Commission

  • Collaboration

    Hong Kong International Airport,

    Hong Kong R&D Centre for Logistics and Supply Chain Management Enabling Technologies

Facilitate real-time resource planning for servicing near-term customer needs under ad hoc circumstances

In transit hubs such as airports, operations may be disrupted either by unexpected weather or incidents that flights or other events cannot be carried out as scheduled. Distressed passengers may change their needs that require corresponding service providers to re-allocate resources to meet all different demands. To support the urgent management of such chaos, we designed a customizable queue ticket management system which can be easily set up for collecting updated requests from customers for service providers to make collective plans to accommodate all the needs. Customers can obtain queue tickets through web applications or at the on-site kiosks. This helps to avoid assembling too many people at a single place while customers can conveniently queue at their home/hotels.

Uniqueness and Competitive Advantages:

  • Cloud-based data allows customers at different locations to queue for the same designated service
  • Portable, wireless, and easy-to-setup
  • Support multi-level administrative and operational handling of multiple queues
  • Continuously keep customers informed about the processes in real time and communicate with them in organized manner

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